Fuelora Support

Need help with Fuelora? Find answers below or reach out to our team.

Email Support
For bug reports, feature requests, or any questions about Fuelora, email us and we'll respond within 24 to 48 hours.
Privacy & Data
For data access, correction, deletion requests, or privacy concerns about your health data in Fuelora.
Delete Account
Want to delete your Fuelora account and all associated data? We'll remove everything within 30 days.
Account Deletion
FAQ

Frequently asked questions

What medications does Fuelora support?+

Fuelora supports all GLP-1 receptor agonist medications, including Ozempic (semaglutide), Wegovy (semaglutide), Mounjaro (tirzepatide), Saxenda (liraglutide), Trulicity (dulaglutide), and Victoza (liraglutide). You can also enter a custom medication name if yours isn't listed.

Is Fuelora a medical app? Does it provide medical advice?+

No. Fuelora is an informational tracking tool, not a medical device. It helps you log and visualise your medication, nutrition, and health data, but it does not provide medical advice, diagnoses, or treatment recommendations. Always consult your healthcare provider for medical decisions about your GLP-1 medication.

How do I cancel my subscription?+

Subscriptions are managed through your device's app store. On iPhone, go to Settings → your name → Subscriptions → Fuelora → Cancel. On Android, open Google Play Store → Menu → Subscriptions → Fuelora → Cancel. Cancellation takes effect at the end of your current billing period, and you'll keep Premium access until then.

How do I request a refund?+

All payments are processed by Apple or Google, so refund requests must go through them. For Apple, visit reportaproblem.apple.com. For Google Play, open the Play Store app → Menu → Purchase history.

Where does my nutrition data come from?+

Food and nutrition data is provided by the FatSecret Platform API, which covers over 900,000 food items with detailed nutritional information including calories, protein, carbohydrates, fat, and fiber. Your search queries are processed through our secure server, and FatSecret never has access to your personal information.

Is my health data safe?+

Yes. All data is encrypted in transit (TLS) and at rest. We use row-level security to ensure you can only access your own data. We never sell your health data. For full details, see our Fuelora Privacy Policy.

How do I delete my account and data?+

You can request deletion through the app (Settings → Delete Account) or by emailing . We remove all your personal and health data within 30 days. See our account deletion page for step-by-step instructions. Remember to cancel any active subscription first.

I found a bug. How do I report it?+

Email with a description of the issue, your device model and OS version, and steps to reproduce the bug if possible. Screenshots are very helpful.