How can we help?

Get in touch with our team or find answers to common questions below.

Email Support
For any questions, bug reports, or feedback about our apps, email us and we'll get back to you as quickly as possible.
General Enquiries
For business enquiries, partnership opportunities, or press requests, reach out to our general inbox.
Privacy & Data Requests
For data access, correction, deletion requests, or any privacy-related concerns.

Frequently asked questions

How do I cancel my subscription? +

Subscriptions are managed through your device's app store. On iPhone, go to Settings → your name → Subscriptions, find the app, and tap Cancel Subscription. On Android, open Google Play Store → Menu → Subscriptions, select the app, and tap Cancel. Cancellation takes effect at the end of your current billing period.

How do I request a refund? +

Since all payments are processed by the Apple App Store or Google Play Store, refund requests must be submitted directly to them. For Apple, visit reportaproblem.apple.com. For Google Play, open the Play Store app and go to your purchase history to request a refund.

How does the AI Coach work in Consistly? +

The AI Coach is a conversational assistant powered by advanced AI. You can chat with it about your habits, goals, and challenges. It can also take action: when it suggests a new habit, it can create it directly in your habit list through interactive Action Cards. The Coach learns about your situation to provide personalized guidance rather than generic advice.

Is my data safe? +

Yes. We use encryption for data in transit, secure server-side processing for AI features, and row-level security on our databases to ensure users can only access their own data. We do not sell your personal data. For full details, see our Privacy Policy.

How do I delete my account and data? +

You can delete your account through the app settings, or by emailing . Upon deletion, we will remove your personal data within 30 days. Remember to cancel any active subscriptions through your device's app store before deleting your account.

I found a bug. How do I report it? +

We appreciate bug reports! Email with a description of the issue, the app and version you're using, your device model and OS version, and steps to reproduce the bug if possible. Screenshots or screen recordings are very helpful.

What platforms are your apps available on? +

Our apps are being built for both iOS and Android using React Native. We'll announce platform availability and launch dates on our website and through our app store listings. Follow us or check back for updates.

We aim to respond within 24 to 48 hours

As a small team, we read and respond to every message personally. For urgent issues affecting your account or subscription, please include "URGENT" in your email subject line.